Manager, Quality and Process Improvement

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Markham, ON
$80,000 - $100,000
Job Type
Direct Hire
Jul 17, 2018
Job ID
This position has responsibility for leading Canada’s Quality Team and continuously improving the company’s ISO 9001 Quality Management System (QMS).  The role also requires active engagement with the entire business to promote a culture of Quality Awareness which embraces process and continual improvement.   This position also has the responsibility of alerting senior management to significant quality risks and incidents and the authority to stop production due to a quality issues.
Primary Responsibilities
  • Actively lead the ISO 9001 Quality Management System at Canada
  • Oversee the development and delivery of Canada’s Quality Awareness and Process Improvement progra
  • Provide coaching and mentoring to Quality Management (QM) staff
  • Assist the Quality Engineers in performing customer complaint investigations and approving responses (in close collaboration with the Director, Quality and Process Improvement)
  • Manage and develop the Quality Risk Register, tracking corrective and preventative actions and ensuring all Quality Incident / Nonconformance remediation is completed and maintained
  • Prepare annual Quality budget (OpEx and Cap Ex) and manage QM costs
  • Identify and track departmental KPI’s and prepare ongoing local and global company Quality reporting
  • Conduct annual performance management including appraisals for all direct reports
  • Organize QM staff training initiatives
  • Facilitate the development and perform the monitoring of annual team priorities and accomplishments
  • Review QM requirements related to sales contracts and advise Sales Executives on input

Secondary Responsibilities
  • Participate in supplier and customer review meetings in close collaboration with the Director, Quality and Process Improvement and the Sales Team
  • Participate in the regional and global quality manager’s meetings when required

Qualifications, Experience and Educational Requirements
  • Post-Secondary education with a degree or diploma
  • Experience implementing an ISO 9001 compliant Quality Management System, liaising with audit and certification authorities and responding to audit findings and remediation
  • Minimum 5 years in a Quality Engineering or QM role in an industrial or IT environment
  • Experience in the payment and ID card industry is preferred
  • Experience in IT Quality Management is preferred
  • Excellent communication skills both written and verbal
  • Excellent investigation, problem solving and interpersonal skills
  • Excellent presentation, facilitation and training skills
  • LEAN and Six Sigma experience is preferred
  • Familiarity with all relevant ISO/ANSI/CQM standards for cards and related devices is preferred
  • Experience working in ISO 9001/14001/18001 certified organizations and supporting the ongoing compliance and maintenance of these certifications
  • Computer proficiency with MS Excel, Word, PowerPoint, and Outlook is required
  • Experience with statistical process control (SPC) methodologies is preferred
Working Conditions
  • Office environment with some plant exposure (lab coat and safety shoes mandatory)
  • Must be accessible by company cell phone 24/7
  • Overtime work may be required
  • May be required to travel up to 5% of the time including international travel