Manager, Sales Administration

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Toronto, ON
$75,000 - $110,000
Job Type
Direct Hire
Oct 09, 2018
Job ID
Sales Administration Manager ensures smooth operation of sales promotional budget and spending from accrual management to customer claims. Lead a team of Sales Programs and Claims Analysts by setting objectives, managing workload and developing talent. Provide critical financial and operational information to the CFO and make actionable recommendations on both strategy and operations. Cover the needs of interaction with headquarters and other stakeholders such as regional shared service units, internal and external auditors and local functional areas. Maintain, supervise and recommend policies and procedures including the assessment of new customers’ risk rating, rebates, A/R, Collections and Credit.


Sales Rebate Scheme Design:
  • Management of Sales Incentive programs arranged from Trade Terms with customers & ad-hoc promotional allowance: assess accrual balance compare to contract and promotion plan and monitor progress of annual contract collection from Sales organization
  • Annual Trade terms : Volume rebate, Cash discount, Market Development Fund, Co-promotion fund
  • Ad-hoc Rebate : Instant Rebate, Sell out support allowance, Price protection
  • Review and monitor appropriateness of customer rebate
  • Find out abnormal allowance spending and investigate

Assess accruals and risk of sales rebate:
  • Make sure proper amount of accrual against planned promotion
  • Review remaining accrual periodically to reduce any risk in terms of overage/shortage
  • Lead reversal/top up process with sales organization ensuring promotional balance is reflective of best estimate
  • Set Sales procedure and policy and conduct training:
  • Ensure proper registration procedures to fund accruals and provisions
  • Lead sales organization’s compliance sensitivity in terms of promotional allowance
  • Provide on-boarding training for new sales representatives and regular training session to all sales representatives

Customer Claim Management:
  • Management of payments and reconciliations with customers
  • Ensure backup adequacy per HQ guidelines
  • Review payment slip and approval
  • Ensure accuracy and timely manner process
  • Check and review possible fraudulent claim and payment
  • Review customer’s post-audit claims and manage dispute

Manage related IT infrastructure:
  • Develop improvement opportunities in terms of maximization efficiency and accuracy
  • Manage rebate related infrastructure(Customer Self-service rebate claim portal) and manage customer change
  • Manage rebate related infrastructure(Customer Self-service rebate claim portal) and manage customer change
  • MBA or equivalent degree is preferred
  • Strong background in financial control. 
  • At least more than 10 years of overall professional experience; ideally 6+ years of price, promotion and deduction expense management which include accounting, budgeting, control, and reporting
  • Experience of responsibility for the quality and content of all financial data, reporting and audit coordination for either a division or significant program area
  • A successful track record in setting priorities; keen analytic, organization and problem solving skills that support and enable sound decision making
  • Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Compliance & Process Improvement mindset
  • Strong budget management skills.
  • Experience leading a large and diverse team.
  • Experience preparing financial statements and handling confidential information.
  • Good organizational and management techniques.
  • A track record of success and results