SAP – SCM PltP, Support Specialist (Americas)

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Location
Markham, ON
Salary
$70,000 - $100,000
Job Type
Direct Hire
Date
Nov 03, 2017
Job ID
2538585
As a global leader of identity management services our client Mobile Security provides systems for the administration and protection of digital identities along the whole life cycle. Our client  Mobile Security enables customers to further the secure and reliable implementation of their digital transformation. Our portfolios secure elements, software platforms, solutions & services for managing digital identities in a wide range of industries.
 
To support our Team we are looking for a SAP – SCM PltP, Support Specialist.
 
Primary Responsibilities
 
  • As an member of the Americas SAP team provide  second and third level support for Global SAP users within the area production/logistics, focus PltP
  • Support a multi-phase international rollout project in the AMERICAS region and drive regional enhancements. 
  • Subsequently participate the regional support center with accountability for AMERICA’s enhancements as a member of the Global support team.
  • Defect analysis, bug-fixing in different areas of PltP (production planning [focus variant configuration], project system, material management, etc.)
  • Responsible for global continuous improvement and operations of SAP PltP (SAP PP, VC, CA) (second and third level)
  • Re-engineering of existing and new processes
  • Consulting of our internal business customer and support of international projects (including lead roles)
  • Incident and problem management according to ITIL process guidelines
  • Deliver customer centric support using agile methods/toolsets
  • Excel in a diverse in a multi-national, collaborative global distributed team
 
Secondary Responsibilities  
  • Comply with our clients Environmental, Health & Safety policies, procedures and report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor/manager. 
  • Management will ensure employees are provided with job specific Environmental, Health & Safety information, training and also ensure employees follow workplace Health & Safety policies and procedures.

Qualifications, Experience and Educational Requirements
 
Work Experience:
 
  • 6+ years in the SAP environment with focus and expertise in SAP modules PP (incl. VC, CA and PS)
  • SAP PLM considered an asset
  • Experience working in a global support organization
 
Skills and Competencies:
 
  • Expert knowledge in the SAP application areas production and logistics (specifically SAP PP)
  • Know how in SAP PS
  • Working knowledge of material master and bill of materials
  • Working knowledge and experience in document management, classifying, configuration and change management
  • Strong written and oral communication skills
  • Analytical and business mindset, focus on problem solving in a customer oriented environment.
  • Experience in Application System Monitoring
  • Willingness to take over responsibility, self-motivated, readily managing and prioritizing diverse requests in a dynamic multi-national environment.
  • Experience with and working knowledge of SAP PLM, ABAP, and ABAP OO considered an asset
  • Strong English written and verbal communication skills;  Spanish and French an asset  

Education:
 
  • Bachelor’s degree in Computer Science or equivalent
 
Working Conditions  
  • Office Setting
  • Membership in a 7/24 support team with rotating responsibility for after hour on-call and call-in support
  • 20% Travel (Canadian Passport is required)
 
 
Primary Responsibilities
 
  • As an member of the Americas SAP team provide  second and third level support for Global SAP users within the area production/logistics, focus PltP
  • Support a multi-phase international rollout project in the AMERICAS region and drive regional enhancements.  Subsequently participate the regional support center with accountability for AMERICA’s enhancements as a member of the Global support team.
  • Defect analysis, bug-fixing in different areas of PltP (production planning [focus variant configuration], project system, material management, etc.)
  • Responsible for global continuous improvement and operations of SAP PltP (SAP PP, VC, CA) (second and third level)
  • Re-engineering of existing and new processes
  • Consulting of our internal business customer and support of international projects (including lead roles)
  • Incident and problem management according to ITIL process guidelines
  • Deliver customer centric support using agile methods/toolsets
  • Excel in a diverse in a multi-national, collaborative global distributed team
 
Secondary Responsibilities  
  • Comply with our clients Environmental, Health & Safety policies, procedures and report any Environmental, Health & Safety hazards, incidents and concerns to the immediate supervisor/manager. 
  • Management will ensure employees are provided with job specific Environmental, Health & Safety information, training and also ensure employees follow workplace Health & Safety policies and procedures.

Qualifications, Experience and Educational Requirements
 
Work Experience:
 
  • 6+ years in the SAP environment with focus and expertise in SAP modules PP (incl. VC, CA and PS)
  • SAP PLM considered an asset
  • Experience working in a global support organization
 
Skills and Competencies:
 
  • Expert knowledge in the SAP application areas production and logistics (specifically SAP PP)
  • Know how in SAP PS
  • Working knowledge of material master and bill of materials
  • Working knowledge and experience in document management, classifying, configuration and change management
  • Strong written and oral communication skills
  • Analytical and business mindset, focus on problem solving in a customer oriented environment.
  • Experience in Application System Monitoring
  • Willingness to take over responsibility, self-motivated, readily managing and prioritizing diverse requests in a dynamic multi-national environment.
  • Experience with and working knowledge of SAP PLM, ABAP, and ABAP OO considered an asset
  • Strong English written and verbal communication skills;  Spanish and French an asset  

Education:
 
  • Bachelor’s degree in Computer Science or equivalent
 
  • Working Conditions  
  • Office Setting
  • Membership in a 7/24 support team with rotating responsibility for after hour on-call and call-in support
  • 20% Travel (Canadian Passport is required)

Qualifications
 
Skills and Competencies:
 
  • Expert knowledge in the SAP application areas production and logistics (specifically SAP PP)
  • Know how in SAP PS
  • Working knowledge of material master and bill of materials
  • Working knowledge and experience in document management, classifying, configuration and change management
  • Strong written and oral communication skills
  • Analytical and business mindset, focus on problem solving in a customer oriented environment.
  • Experience in Application System Monitoring
  • Willingness to take over responsibility, self-motivated, readily managing and prioritizing diverse requests in a dynamic multi-national environment.
  • Experience with and working knowledge of SAP PLM, ABAP, and ABAP OO considered an asset
  • Strong English written and verbal communication skills;  Spanish and French an asset  
Education:
 
  • Bachelor’s degree in Computer Science or equivalent
 
  • Working Conditions  
  • Office Setting
  • Membership in a 7/24 support team with rotating responsibility for after hour on-call and call-in support
  • 20% Travel (Canadian Passport is required)